Terms of Service
1. Introduction
Welcome to Florenlilly.
These Terms of Service explain the conditions that apply when you visit our website, browse products, place an order, or use the services available at https://florenlilly.com.
Florenlilly is an online clothing store offering fashion products to customers in the United States.
By accessing or using our website, you agree to these Terms of Service to the extent permitted by applicable law. If you do not agree with these terms, please refrain from making purchases or using website services that require your agreement.
We encourage customers to review these terms along with our Shipping Policy, Refund and Returns Policy, Privacy Policy, and Cookie Policy before completing a purchase.
2. Website Use and Customer Responsibilities
Our website is intended for lawful personal shopping and related activities.
When using Florenlilly, you agree to:
- Provide accurate contact, billing, and shipping information when placing an order.
- Use the website for lawful purposes.
- Avoid activities that interfere with website functionality or security.
- Refrain from submitting false, misleading, or unauthorized payment information.
- Respect the intellectual property rights associated with website content.
If you create an account, you are responsible for maintaining the confidentiality of your login information.
Please contact us if you believe your account has been accessed without authorization.
3. Product Information and Availability
Florenlilly provides product descriptions, photographs, available sizes, colors, and pricing information to help customers make purchasing decisions.
We aim to present product information as accurately as reasonably possible.
However, colors may appear slightly different depending on your device, screen settings, and lighting conditions.
Customers should carefully review product descriptions and available size information before ordering.
Product availability may change. If an item becomes unavailable after an order is placed, we will contact the customer regarding the available options, which may include cancellation and a refund.
We may update product descriptions or correct inaccurate product information when necessary.
4. Pricing and Payments
Product prices are displayed in US dollars (USD) unless otherwise indicated.
Customers can review applicable product charges, shipping costs, and any taxes before completing checkout.
Available payment options are displayed during the checkout process.
Payment methods may include PayPal, Visa, and Mastercard, depending on the options available at checkout.
Payment transactions may be handled by third-party payment service providers.
Customers are responsible for providing valid payment information and confirming that they are authorized to use their selected payment method.
If a pricing or product information error is identified, we may contact the customer to explain the situation and available options, subject to applicable consumer protection laws.
5. Order Placement and Confirmation
When you place an order through Florenlilly, you will be asked to provide the information necessary to process and deliver your purchase.
Order details may include:
- Customer name and contact information.
- Billing and shipping addresses.
- Selected products, sizes, and quantities.
- Payment and shipping selections.
An order confirmation acknowledges that the order has been submitted. It does not necessarily mean that every item is immediately ready for shipment.
Orders may be subject to payment confirmation, product availability, and verification of the information needed for fulfillment.
If we cannot fulfill an order, we will contact the customer and arrange an appropriate resolution, including a refund when applicable.
6. Shipping and Delivery
Florenlilly currently provides shipping within the United States.
International shipping is not available under our current shipping policy.
Our standard order processing time is 1–5 business days.
The daily order cut-off time is 4:00 PM EST, Monday through Friday.
Orders placed after the cut-off fall outside that day’s processing window.
Shipping Options
| Shipping Method | Shipping Cost | Transit Time | Total Estimated Delivery |
|---|---|---|---|
| Standard Shipping | $7.99 | 3–10 business days | 4–15 business days |
| Express Shipping | $17.99 | 2–7 business days | 3–12 business days |
The total estimated delivery period includes both order processing and shipping transit.
Free Shipping
Free shipping is available on orders of $90.00 or more.
Applicable shipping options and charges are displayed at checkout.
Tracking Information
Once an order has been shipped, tracking information will be sent to the email address provided during checkout.
Delivery times are estimates rather than guaranteed arrival dates.
If we determine that an order cannot be shipped within the stated timeframe, we will notify the customer and provide the applicable options regarding a shipping delay or cancellation and refund.
Customers experiencing delivery issues may contact our support team for assistance.
For more information, please review our Shipping Policy.
7. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at [email protected].
Include your order number and details of the requested change.
We will review the order status to determine whether the change or cancellation can be accommodated.
Once an order has entered shipping or has been dispatched, changes may no longer be possible.
If your order has already been delivered, you may request a return according to our Refund and Returns Policy.
Nothing in this section limits any cancellation or refund rights provided by applicable law.
8. Returns and Refunds
Florenlilly accepts returns for eligible products within 30 calendar days of delivery.
Our standard return policy applies to all product categories unless a specific item is clearly identified as non-returnable on its product page.
Return Conditions
For standard returns, products must generally be:
- Unused, unworn, and unwashed.
- In their original condition.
- Returned with original packaging and available product tags.
- Unopened when supplied in sealed packaging.
Products arriving damaged, defective, or incorrect are reviewed separately from standard returns.
Return Shipping
We offer free return shipping for eligible returns within the United States.
Returns are completed by mail using the downloadable and printable return label provided after approval.
Restocking Fee: None
Refund Method and Processing
Approved refunds are issued to the original payment method, including PayPal, Visa, or Mastercard.
For eligible returned merchandise, refunds are processed within 5–9 business days after the returned item has been received and inspected.
The time required for the funds to appear in the customer’s account may depend on the payment provider.
Refunds required because an unshipped order is canceled due to a shipping delay will be handled within the timeframe required by applicable law.
For complete return instructions and eligibility requirements, please review our Refund and Returns Policy.
9. Damaged, Defective, Incorrect, or Undelivered Orders
If an item arrives damaged, defective, or different from the product ordered, customers should contact our support team within 30 days of delivery.
Please provide your order number, a description of the issue, and photographs when available.
After reviewing the issue, we may arrange an appropriate replacement or refund.
Eligible replacements are available for damaged, defective, or incorrectly supplied products.
If a return is required, an eligible return shipping label will be provided at no charge.
Undelivered Orders
If your order has not arrived within the estimated delivery period, please contact us with your order number and available tracking information.
We will review the shipment status and investigate the delivery issue as appropriate.
Where an order is confirmed lost or not delivered, we will work with the customer on an appropriate resolution, including a replacement or refund as applicable.
The standard 30-day return period does not begin for merchandise that has not been delivered.
10. Customer Accounts
Certain website features may allow customers to register an account.
If an account is created, you are responsible for providing accurate information and protecting your login credentials.
You should not share your account credentials with unauthorized individuals.
We may restrict access to accounts involved in suspected fraudulent or unlawful activity when reasonably necessary to protect the website, customers, or business operations.
Customers may contact our support team for assistance with account-related concerns.
11. Intellectual Property
Content displayed on the Florenlilly website may include product photographs, descriptions, graphics, text, logos, and website design elements.
Such content may be owned by Florenlilly or used with permission from the relevant rights holders.
Visitors may browse the website and view its content for personal shopping purposes.
Copying, distributing, reproducing, or commercially using protected website content without the necessary permission may infringe applicable intellectual property rights.
Nothing in these Terms of Service transfers ownership of intellectual property rights to website visitors or customers.
12. Prohibited Activities
Visitors must not use the Florenlilly website in ways that compromise its security, functionality, or lawful operation.
Prohibited activities include:
- Attempting unauthorized access to website systems or customer accounts.
- Introducing malicious software or harmful code.
- Using fraudulent payment information.
- Interfering with checkout or order processing.
- Misusing customer information or website services.
- Engaging in activities that violate applicable laws or the rights of others.
We may take reasonable steps to protect website operations and address suspected misuse.
13. Third-Party Services and Links
Our website may contain links to third-party websites or use outside service providers for payment processing, shipping, and website functionality.
These providers may operate under their own terms and privacy policies.
Florenlilly does not control the content, operation, or privacy practices of independent third-party websites.
Customers are encouraged to review the relevant terms before using external services.
The inclusion of a third-party link does not necessarily indicate an endorsement of all content or services available through that website.
14. Privacy and Personal Information
Customer privacy is important to Florenlilly.
When you browse our website, submit an order, or contact customer support, certain personal information may be collected and used for purposes related to website operations and customer service.
These purposes may include order processing, payment confirmation, shipping arrangements, and responding to customer inquiries.
For details about the types of information collected, how it may be used, and your privacy choices, please read our Privacy Policy.
Information about cookies and similar technologies is available in our Cookie Policy.
15. Website Availability and Technical Issues
We aim to maintain an accessible and functional shopping website.
However, website services may occasionally be affected by maintenance, technical errors, connectivity problems, or other circumstances.
We cannot guarantee that website access will be uninterrupted or completely free of technical issues.
If a technical problem affects an order or payment, please contact our customer support team so the situation can be reviewed.
16. Limitations and Applicable Consumer Rights
We aim to provide accurate product information and fulfill orders in accordance with our published policies.
However, estimated delivery dates, website availability, and certain services provided by independent third parties may be affected by circumstances outside our reasonable control.
To the extent permitted by applicable law, responsibility for losses arising from website use may be subject to applicable legal limitations.
Nothing in these Terms of Service excludes or restricts liability that cannot lawfully be excluded or limits mandatory consumer protection rights.
Customers retain the rights and remedies available to them under applicable law.
17. Questions and Dispute Resolution
If you experience an issue with an order, payment, delivery, refund, or website service, please contact our customer support team.
We encourage customers to provide their order number and a clear explanation of the issue so that we can review the relevant information.
We will work to address customer concerns through communication and the procedures described in our published policies.
Any unresolved legal dispute remains subject to applicable law and the rights and remedies available to the parties.
These terms do not require customers to give up rights that cannot legally be waived.
18. Changes to These Terms
Florenlilly may update these Terms of Service to reflect changes in website functionality, store operations, business policies, or applicable requirements.
Updated terms will be published on this page.
Changes will apply as permitted by applicable law and will not retroactively remove rights already established under a completed purchase.
We encourage visitors to review the Terms of Service periodically, particularly before placing a new order.
19. Contact Information
If you have questions about these Terms of Service or need help with an order, please contact us using the information below.
Florenlilly
Business Address:
4615 N 20th St
Tampa, FL 33610
United States
Email: [email protected]
Phone: +1 (813) 380-0275
Website: https://florenlilly.com
Customer Support Hours
| Day | Support Hours |
|---|---|
| Monday – Friday | 9:00 AM – 5:00 PM |
| Saturday | 10:00 AM – 2:00 PM |
| Sunday | Closed |
Time Zone: Eastern Time (ET)
Customers may contact us by email at any time. Our support team responds to inquiries during regular business hours.
Thank you for choosing Florenlilly. We appreciate your business and aim to provide a straightforward online shopping experience supported by clear store policies.
