FAQ
Welcome to the Florenlilly Help Center.
We have put together answers to common questions about shopping, shipping, payments, returns, and refunds. Whether you are placing your first order or checking on an existing purchase, you can find helpful information below.
If you need additional assistance, our customer support team is available to help.
General Shopping Questions
1. What does Florenlilly sell?
Florenlilly is an online women’s fashion store offering clothing for everyday wear and different occasions.
Our collections include dresses, sweaters, T-shirts, denim jeans, and other women’s fashion items.
You can explore our available products at florenlilly.com.
2. How do I place an order?
Shopping at Florenlilly is straightforward.
- Browse our website and choose a product.
- Select the available size, color, and quantity.
- Add the product to your shopping cart.
- Proceed to checkout and enter your shipping and billing information.
- Select a shipping method and complete your payment.
Please review your order details before completing checkout to make sure your information is correct.
3. How do I choose the right size?
We recommend checking the size information provided on each product page before placing an order.
Available sizes and measurements may vary depending on the product and its design.
If you are unsure which size to choose, contact our customer support team with the product details for assistance.
4. Will the product look exactly like the website pictures?
We aim to display product photographs, colors, and descriptions as accurately as reasonably possible.
However, slight color differences may occur due to device displays, screen brightness, lighting, or photography conditions.
We recommend reviewing the product description and available details before purchasing.
Orders and Payments
5. What payment methods do you accept?
Payment options available at checkout may include:
- PayPal
- Visa
- Mastercard
The available payment methods are displayed during checkout.
Please use a valid payment method that you are authorized to use.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [email protected].
Include your order number and details of the requested change.
We will review your order status and let you know whether the request can be accommodated.
Orders that have already been shipped may no longer be eligible for modification or cancellation before delivery.
7. What should I do if I enter the wrong shipping address?
Please contact our customer support team as soon as you notice an incorrect shipping address.
Email [email protected] with your order number and the correct address.
We will review whether the shipping information can still be updated.
Address changes may not be possible after an order has been shipped.
Shipping and Delivery
8. Where does Florenlilly ship?
Florenlilly currently ships within the United States.
International shipping is not available under our current shipping policy.
9. How much does shipping cost?
We offer two shipping methods for US customers.
| Shipping Method | Shipping Cost | Estimated Transit Time |
|---|---|---|
| Standard Shipping | $7.99 | 3–10 business days |
| Express Shipping | $17.99 | 2–7 business days |
Free shipping is available on orders of $90.00 or more.
Shipping options and applicable charges are displayed during checkout.
10. How long does it take to receive my order?
Orders require 1–5 business days for processing before shipment.
Our order cut-off time is 4:00 PM EST, Monday through Friday.
The total estimated delivery time includes both processing and shipping transit.
| Shipping Method | Processing Time | Transit Time | Total Estimated Delivery |
|---|---|---|---|
| Standard Shipping | 1–5 business days | 3–10 business days | 4–15 business days |
| Express Shipping | 1–5 business days | 2–7 business days | 3–12 business days |
Delivery times are estimates and may vary depending on shipping conditions and destination.
11. How can I track my order?
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
You can use the tracking information to check your shipment’s progress.
If you cannot find your tracking email, please check your spam or junk folder before contacting our support team.
12. What should I do if my order has not arrived?
If your order has not arrived within the estimated delivery period, please contact us.
Email: [email protected]
Phone: +1 (813) 380-0275
Include your order number and any available tracking details.
We will review the shipment status and investigate the delivery issue as appropriate.
If an order is confirmed lost or not delivered, we will work with you on an appropriate resolution, which may include a replacement or refund.
For additional information, please review our Shipping Policy.
Returns, Refunds, and Exchanges
13. Does Florenlilly accept returns?
Yes. Florenlilly accepts returns for eligible products within 30 calendar days of delivery.
Our standard return policy applies to all product categories unless a specific product is clearly identified as non-returnable on its product page.
For standard returns, items must generally be unused, unworn, unwashed, and in their original condition.
Original packaging and available product tags should be included. Products supplied in sealed packaging must remain unopened for standard returns.
Damaged, defective, or incorrect products are reviewed separately.
14. How do I request a return?
You can begin a return request in either of the following ways.
Option 1: Email
Send your request to [email protected].
Include your order number, the product you wish to return, and the reason for the request.
Option 2: Phone
Call +1 (813) 380-0275 during customer support hours.
Once your return is reviewed and approved, we will provide return instructions and access to a downloadable shipping label.
Print the label, securely package the item, and send it using the provided instructions.
15. Do I have to pay for return shipping?
No. Return shipping is free for eligible returns within the United States.
After your return request is approved, you will receive instructions for downloading and printing a return shipping label.
Please use the provided label and shipping instructions.
16. Do you charge a restocking fee?
No. Florenlilly does not charge restocking fees for eligible returns.
Restocking Fee: $0.00
17. How long does it take to receive my refund?
Once your returned item has been received and inspected, approved refunds are processed within 5–9 business days.
Refunds are issued to the original payment method used during checkout, including PayPal, Visa, or Mastercard.
After processing, additional time may be required for the funds to appear in your account, depending on your payment provider.
18. Can I exchange an item?
Replacement options are available for eligible items that arrive damaged, defective, or incorrect.
Please contact our support team within 30 days of delivery and provide your order number and details of the issue.
Our team will review your request and explain the available resolution.
19. What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or different from what you purchased, please contact us within 30 days of delivery.
Include your order number, a description of the problem, and photographs when available.
We will review the issue and provide instructions for a replacement or refund, as applicable.
Eligible returns for these situations are covered by our free return shipping policy.
For complete information, please read our Refund and Returns Policy.
Account, Privacy, and Customer Support
20. How does Florenlilly handle my personal information?
We collect and use information needed to operate our website, process orders, arrange shipping, handle payments, and respond to customer inquiries.
Certain services may involve third-party providers, such as payment processors and shipping companies.
For more information about our information practices and privacy choices, please review our Privacy Policy.
21. Does your website use cookies?
Our website may use cookies and similar technologies to support shopping cart functionality, website preferences, account sessions, and other site operations.
Depending on the services enabled, cookies may also be used for analytics or advertising purposes.
You can manage many cookies through your browser settings.
Learn more in our Cookie Policy.
22. How can I contact Florenlilly?
If you have questions about our products, an order, shipping, returns, or refunds, our customer support team is available to assist you.
Florenlilly Contact Information
Business Address:
4615 N 20th St
Tampa, FL 33610
United States
Email: [email protected]
Phone: +1 (813) 380-0275
Website: https://florenlilly.com
Customer Support Hours
| Day | Hours |
|---|---|
| Monday – Friday | 9:00 AM – 5:00 PM |
| Saturday | 10:00 AM – 2:00 PM |
| Sunday | Closed |
Time Zone: Eastern Time (ET)
You can send us an email at any time. Our customer support team responds during regular business hours.
When asking about an existing order, please include your order number to help us identify your purchase.
Still Have Questions?
If you cannot find the answer you need, please contact Florenlilly at [email protected].
You can also review our store policies for more information:
Thank you for shopping with Florenlilly. We appreciate your business and hope this FAQ helps make your shopping experience easier.
